Product Engineering - Quality Management

Quality Management introduction

Quality Management has been designed as a framework type solution. Its main feature is the flexibility and ability to create a measurement for any type of process in the application. The disadvantage of such a design is that the setup is more complicated compared to a fixed process type solution. Quality Management addresses that disadvantage by providing out of the box templates for specific processes.
The Purchase Receipt process is used as an example as this is one of the most common applications for Quality Management. It is however important to emphasize that this is just an example process, it can be modified as required and used as a starting point to create similar processes like Production Output inspection, Sales Returns inspection or just to capture dates if a company wants to measure the performance of the shipping department.
The setup of Quality Management is based on a 3-step process:

  1. first an Incident is registered,
  2. and from the incident a Measurement is created,
  3. when completed the Measurement is copied to a Registered Measurement:

Quality Management Components

Quality Management features

  • Create Incident wizard covers all standard Dynamics Business Central documents.
  • Process triggers based on subscriptions to published events, SDK to create your own.
  • Integrated in the manufacturing process through Standard Tasks. An Operation status change can trigger a measurement.
  • Serial - and Lot No. blocking during inspection. Serial - and Lot No. Information updated with measurement result status
  • Supports AQL method, statistically determine the result status of an inspection
  • User defined check sheets supports questions of type: Boolean, Lookup, Numeric and Text.
  • Parent questions expand additional questions in the check sheet when required.
  • Set multiple numeric tolerance levels: Accepted, Ambiguous, Rejected each level with its own score.
  • Rated check sheets resulting in Good, Average or Bad to support Inspector's decision
  • Follow-up action for Purchase Returns and Relocate Inventory.
  • Skip logic to save on inspection costs by setting inspection patterns for items based on the items ABC-abc classification.
  • Simple setup: for example the steps to inspect an item upon receipt:
    • Select or create a Measurement Template (example PUR-RECEIPT)
      • Optionally update the User Defined Fields.
      • Optionally update the Sampling Method.
      • Optionally update the Question Set.
    • Create an Item Template, insert item no. and, optionally, vendor no and the PUR-RECEIPT measurement template.

See also

Tasks

Reference