About Incident Registration

One area of Quality Management is the possibility of registering Incidents. Incident registration can be sourced from inside the company, but also from outside. The most common example of outside incident sources are Customers (complaints). However, outside sources could also be Vendors, Shipping Agents or the customers of our customer (retail). Inside sources can be employees, machines, locations, environments (e.g. clean-rooms), recipes etc.

The goal of incident registration is to provide a comprehensive, easy to use system that not only registers the incident, but makes incidents easy to search for, easy to maintain and make it possible to enter resolutions and assign incidents to specific people.

Incident registration in NAV Food does all that. We can search through the entire database for records, based on a pre-defined search-setup specific to your company. Once a record is found, an incident can be created against it. The incident will be classified, it will contain a reason code and a status and it will be assigned to an employee for resolution.

From the registered incident we can create to-do's using standard NAV CRM functionality. Once the incident has a resolution, it can be entered against the incident. The resolution will have free text but also a Resolution Code for easy reference. Once the resolution is accepted, the status of the incident can be set to finished, archiving the resolution.

It is possible that after the initial incident, a new incident is entered against the same source record, or that after some time the same incident is repeated. Both cases are supported by either creating a new incident or by using the original incident, changing the status and creating a new resolution entry.

Due to the differences in reporting incidents, the different possible categories of incidents and resolutions and all the different area's customers can use, there is no one set of reporting tools available. The open setup of Classifications, Reason codes, Incident details and Resolution codes should however be enough for anyone to create powerful reports and analysis tools to provide additional insight into incidents and their resolutions.

To learn more about:

The Incident Search Setup: Click here

The Incident Reason Codes: Click here

The Incident Classification Codes: Click here

Searching for an incident: Click here

A walkthrough of Incident Registration and Resolution: Click here