How to: Resolve Unallowed Deductions

You can enter and post resolution lines for unallowed deductions once you and your customers have agreed upon how they will be handled. The resolution amount is posted to the account you have specified on the resolution line.

To resolve unallowed deductions

  1. In the Search box, enter Deduction Resolution, and then choose the related link.
  2. In the Deduction Management - Resolution window, select the entry you want to resolve.

The full deduction amount appears on the first line in Resolution Lines FastTab below. 3. In the Type field, select the type of resolution you want to record for the deduction. 4. Change the value in the Amount field if you do not want the resolution line to apply to the full deduction amount. 5. Fill in the Account No. field with the account to which the resolution amount will be posted.

You can not assign an account if the resolution type is return.

  1. Fill in the other fields with additional resolution information, if necessary.
  2. Repeat steps 3-6 to create additional resolution lines, if necessary.
  3. Post the deduction resolution lines.